1. Our commitment

Novikov Studio LLC is committed to making the RentACNYC website, mobile experience, and customer-service channels usable by the widest possible audience, regardless of ability or assistive technology. We design and develop with accessibility in mind from the start and treat usability for people with disabilities as a baseline quality requirement, not an afterthought.

2. Standard we target

We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with visual, auditory, motor, cognitive, and neurological disabilities.

3. Current conformance status

The RentACNYC website is partially conformantwith WCAG 2.2 Level AA. “Partially conformant” means that some parts of the website may not yet fully meet the standard while we complete in-progress audits and remediation. We are unaware of specific blocking violations as of the last-updated date; new findings are remediated promptly.

4. How we test

We combine three approaches:

• Automated checks on every code change using accessibility linting and the open-source axe-core engine.
• Manual keyboard testing of the booking flow before every release — users must be able to complete a booking with no pointer device.
• Manual screen-reader testing with VoiceOver (iOS, macOS) and TalkBack (Android) of the booking flow and primary marketing pages.

We are planning an independent third-party accessibility audit during our first operating season; results and remediation status will be published here.

5. Known limitations

As of the last-updated date we are aware of the following limitations and are working to address each:

• Visual assets currently use CSS-generated illustrations rather than photography; replacement with photographic content with proper alt text is planned for the first install season.
• Native customer accounts (with magic-link sign-in) have not yet launched; until they do, account-related accessibility behavior may be limited to the guest booking flow.
• Embedded third-party content (such as future payment forms hosted by Stripe) is governed by the third party’s own accessibility commitments, which we monitor.

6. Alternative ways to book or get help

If any part of the website is not usable for you, we will help you place a booking, modify it, or answer a question directly — by phone, email, or text. Contact:

• Phone: (844) 554-7664 (Mon–Sat, 8am–9pm in season).
• Email: access@rentacnyc.com
• Text: (844) 554-7664

7. Reporting an issue

If you encounter an accessibility barrier on the website — at any page, any time — please tell us. The most useful report includes:

• The URL of the page or screen where the issue occurred;
• A short description of the problem you experienced;
• Your operating system, browser, and any assistive technology in use;
• Whether you would like a written or phone response.

Send the report to access@rentacnyc.com. We aim to acknowledge accessibility reports within two business days and to provide a substantive response within ten business days.

8. Formal complaints

If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice (which enforces the Americans with Disabilities Act) at ada.gov/file-a-complaint, or with the New York State Division of Human Rights.

9. Compatibility

The website is designed to be compatible with current versions of mainstream browsers (Chrome, Safari, Edge, Firefox) on desktop and mobile, and with the latest two major releases of iOS and Android. It is built to work with VoiceOver, TalkBack, JAWS, and NVDA when used with a supported browser.